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Privacy Policy at hondaqq

When you open an account with hondaqq and deposit via DANA, OVO, GoPay or QRIS, we collect information to verify your identity and process your withdrawals safely.

Account verification & KYCPayment & withdrawal processingYour data access rights
hondaqq Privacy Policy at hondaqq
QUESTIONS ABOUT YOUR DATA

How to Contact Us About Your Privacy

Email Support Send privacy inquiries to our data protection team at [email protected].
In-Account Privacy Hub Log into your account, head to Settings > Privacy & Data, and view your…
Live Chat Support Open the live-chat bubble in the lobby Monday to Friday, 09:00 to 18:00 Jakarta…
DATA SECURITY & RIGHTS

How We Protect Your Information

Encryption & Secure Storage

All account data, payment credentials and betting history are encrypted using industry-standard TLS 1.3 protocols. Servers are hosted in data centres with 24/7 physical security and automatic backups.

Payment Data Isolation

hondaqq never stores full payment credentials. DANA, OVO, GoPay and QRIS transactions are tokenised and processed by PCI-compliant payment gateways; we only retain transaction reference numbers and timestamps.

Cookie & Tracking Transparency

We use first-party session cookies to keep you logged in and analytics cookies (anonymised) to measure lobby performance. You can disable non-essential cookies anytime in your account Settings without losing core functionality.

Data Retention & Deletion

Account data is retained for the duration of your membership plus 3 years for regulatory compliance (betting records, payment history). Request full deletion anytime via the Privacy Hub; we will erase non-essential data within 30 days.

Third-Party Integrations

Live casino streams, slot providers (like Pragmatic Play and Microgaming) and sportsbook feeds receive only your anonymous player ID, not your personal name or email. Fraud-prevention partners access minimal transaction flags only.

Your Access & Correction Rights

Log into hondaqq, go to Settings > Account Details to review or update your name, email, phone and address. Email [email protected] to request export of your full data profile or dispute information you believe is inaccurate.

Privacy Policy FAQ

When you request account closure via the Privacy Hub, we deactivate your login within 24 hours. Personal data (name, email, address) is anonymised immediately; transaction records and betting history are retained for 3 years for regulatory compliance, then permanently deleted. You can request immediate deletion of non-essential data before the 3-year window.

Yes. Log into your account, navigate to Settings > Privacy & Data, and click 'Download My Data'. We compile your profile, account activity, transaction log and session history into a portable file within 3 working days. The file is sent to your registered email address as a secure download.

We monitor your login location, device fingerprints, deposit patterns and betting behaviour for signs of account takeover or money-laundering. If we detect unusual activity (e.g. a withdrawal from a new country within hours), we pause the transaction and verify your identity via email or phone. You are always notified before funds leave your account.

We share minimal data only when necessary. Live casino providers and slot studios receive your anonymous player ID and session timestamp—never your name or payment details. Payment processors (DANA, OVO, GoPay, QRIS) see transaction amounts and reference numbers only. No third party receives your login credentials or full personal profile.

We set session cookies (required to keep you logged in), analytics cookies (measure lobby traffic and game performance) and preference cookies (remember your language and game filters). All analytics cookies are anonymised and do not track you across other websites. You can disable analytics and preference cookies in Settings > Privacy anytime without affecting your ability to play.

Account data is backed up every 4 hours to redundant servers in secure data centres. Backups are encrypted end-to-end. Where local law permits, primary storage is in Indonesia; copies are retained in regional backup facilities for disaster recovery. All facilities comply with data-protection standards and undergo annual security audits.

hondaqq applies the same privacy standards to all players, whether you're in Jakarta, Semarang, Makassar or anywhere else in Indonesia. Your data is protected under Indonesian data-protection principles regardless of location. Access to your account and payment methods depends on local law; we comply with all regional regulations where we operate.